FAQ

Passion Diecast is a Canadian retailer specializing in diecast model cars, civil and military aircraft, and a variety of retro metal signs and decorative items. We cater to collectors and enthusiasts, offering a vast selection of high-quality miniatures.

Our physical store is located at 427 Boulevard Saint-Martin O, Laval, Quebec, H7M 1Y8, Canada.

Yes, we have a physical store in Laval, Quebec, where customers can explore our extensive collection in person.

Orders can be placed through our website by browsing the products, adding them to your cart, and proceeding to checkout. Alternatively, you can visit our physical store to make a purchase.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

To use a promo code, enter it in the designated field during the checkout process before completing your purchase. Ensure the code is applied to see the discount reflected in your order total.

Yes, you can order both pre-order and in-stock items in the same order. However, please note that we do not ship twice on the same order. It is recommended to place separate orders if you wish to receive in-stock items without delay.

We strive to offer high-quality diecast models, many of which are officially licensed. Product descriptions provide details about licensing and authenticity.

Our models come in various scales, including 1:18, 1:24, 1:43, and 1:64, among others. Each product listing specifies the scale of the model.

Product availability is indicated on each product page. Items marked as "In Stock" are available for immediate purchase, while "Out of Stock" items are currently unavailable.

“Pre-order” refers to items that are not yet released but can be reserved in advance. Pre-ordering ensures you receive the product once it becomes available. Expected arrival dates are provided on the product page but are subject to change.

If a product is out of stock, we recommend contacting our customer service team to inquire about future availability or to be notified when the item is restocked.

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for online transactions.

Yes, we use secure payment gateways and encryption to protect your personal and payment information during transactions.

An invoice is provided with your order confirmation email. If you require a physical copy, please contact our customer service team.

We ship within Canada only. Applicable taxes and shipping charges are shown at checkout before you complete your purchase.

Orders are typically processed within 48 hours after payment is received. Delivery times vary based on the destination and shipping method selected. We provide tracking information once the order is shipped.

No. We ship within Canada only.

Canada Post shipping rates are calculated automatically at checkout based on your delivery address and parcel details. Standard shipping is free on orders of CAD $179.95 or more in QC and ON.

Yes, once your order is shipped, we will provide you with a tracking number to monitor the delivery status online.

If you are not available at the time of delivery, the carrier may leave a notice with instructions for rescheduling or picking up the package at a local facility.

All sales are final, except for the cases covered by our Return Policy. If your product has a major manufacturing defect, contact us within three days of receiving it and include clear photos.

Email contact@passiondiecast.com within three days of receiving your product. Include your order details and clear photos of the defect. Our team will review your request under our Return Policy.

Our Return Policy provides for exchanges of eligible defective products. Refunds are not offered except where required by law. See our Return Policy for the full conditions.

Please contact our team before bringing a product to the store. Return or exchange eligibility is determined by our Return Policy.

We recommend subscribing to our newsletter to receive updates on the latest promotions, discounts, and new arrivals. Follow us on Facebook for exclusive deals and flash sales.

No, only one promo code can be applied per order. Please choose the promo code that provides the best value for your purchase.

Promotions may vary between the online store and our physical location. Please check the specific terms of each promotion or contact us for clarification.

You can reach our customer support team via email at contact@passiondiecast.com or by calling us at (450) 490-9192. We are here to help with any questions or issues.

You can reach our team during store opening hours:

Monday, Tuesday and Wednesday: Closed
Thursday and Friday: 12 pm to 5 pm
Saturday: 11 am to 4 pm
Sunday: 12 pm to 4 pm

Yes, for urgent matters, you can contact us at (450) 490-9192 during our business hours.

Yes, we have a loyalty program that rewards you with 1 point for every CAD$1.00 spent on online purchases. These points can be redeemed for discounts on future orders. For more details, please visit our Loyalty program page.

Yes, we offer volume discounts for bulk orders. If you are interested in purchasing multiple items or placing a large order, please contact us for more information about available discounts.

Yes, we offer digital gift cards that can be purchased online and used for any product on our website. Gift cards make a perfect present for diecast enthusiasts.

Yes, we are open to partnerships with distributors and resellers. Please contact us by email contact@passiondiecast.com or by phone (450) 490-9192 directly for more information about wholesale opportunities.

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